Values-led work is supposed to be the dream, right? Work that matters. Work that aligns with who we are and what we care about. How many times have you heard someone say, “I do this job because I believe in it”? So why do so many mission-driven organisations end up full of people who are…

Advice Sucks. Feedback is Golden. Here’s Why. Why Advice Doesn’t Work in Complexity We’ve all been there. You’re wrestling with a thorny, multi-layered problem. It’s emotionally charged, high stakes, and you really need to get it right. So, you take a risk. When someone asks, “How are you?” you skip the polite “Fine, thanks” and share what’s really going…

Becoming a Peaceful Change Organisation What Does a Peaceful Change Organisation Look Like? This is the final part of our series of three articles celebrating International Peace Day 2025. Click to read Part 1: Why Organisations Feel Like They’re in Conflict  Click to read Part 2: Why Organisational Change Causes Harm Once again, please consider joining…

Why Organisations Feel Like They’re in Conflict In celebration of International Peace Day 2025 on the 21st September, this week we’re publishing a series of three blogs on Organisational Peace. You might wonder what a business consultancy has to offer on peace work!  At Building20 we value inclusion, kindness, compassion and justice. Peace isn’t some well-meaning…

Why Values-Led Leadership Feels Broken—and Why It Still Matters You want to do work that matters. Not just work that pays the bills, but work that contributes to something bigger—your community, your organisation, society. You care about impact. You care about integrity. You care about doing things well, and doing them for the right reasons.…

How to Change, Transform, Develop and Improve Your Organisation (Yes, All at Once) If you want something different from what you’ve got right now, you’re going to need Change. Or maybe Improvement. Or Transformation. Or is it Development?  Pick your favourite buzzword. They all point to the same thing: difference. And not just any difference—meaningful…

Leadership isn’t just about individuals—it’s about the collective. In most organisations, leadership development has long followed a standard recipe: send promising individuals away on a programme to learn about behaviours and mindsets, then hope the learning sticks. But at Building20, we do things differently. We develop leadership in context. That means working with the entire leadership…

Accountability is a difficult thing to define let alone practice. This is particularly so in complex systems and therefore in public service, where arguably the need for good accountability is greatest. It is difficult to hold someone accountable for an outcome they couldn’t control. Yet, the outcomes in public services that we care most about…